A little help
Help & frequently asked questions.
Find answers to the practical questions, so you can get on with your visit.
16 questions
How do I book a swim, gym session or class?
Use the LeisureWorld app to choose your centre, activity and available session. You can also use the browser booking service .
Get the appCan I visit without a membership?
Yes. Pay-as-you-go visits are available. Check session times, booking requirements and admission rules before travelling.
See pay-as-you-go pricesHow do I change or cancel a booking?
Check Manage Bookings in the app or sign in to the online booking service. Cancellation conditions vary by activity. Contact your centre if you need help with a booking.
Contact your centreHow do I join?
Compare the membership options, then use online sign-up for Bishopstown and Churchfield. Contact Douglas reception for its pool membership.
Compare membershipsAre classes included in membership?
Classes have a separate membership add-on at Bishopstown and Churchfield. The published options are €20 per month or €200 for 12 months, selected when joining. Lessons and specialist programmes can have separate conditions.
Classes and add-onsHow do I freeze or cancel membership?
Read the notice periods and conditions in your membership terms, then contact your centre. Do not assume cancelling a payment also cancels your membership.
Read membership termsHow do I start children’s swimming lessons?
Book a free assessment so the team can recommend a level. The assessment is a starting point; course places depend on availability.
Start with swim schoolCan adults learn to swim?
Yes. Adult lessons support beginners and swimmers improving their skills. Course options and start dates vary; check availability or contact reception.
Adult swimming lessonsDoes a parent need to stay during lessons?
A parent or guardian must remain on site for children’s swimming lessons.
Read the admission policyWhere are the three centres?
Bishopstown is on Rossa Avenue. Churchfield is on Knockfree Avenue. Gus Healy Pool is on Nursery Drive in Douglas.
Find your centreWhere can I check opening hours?
Gym opening hours, public swimming, lessons and classes have different schedules. Check your activity and centre before travelling, especially during school and bank holidays.
Published opening hours Douglas public swim timesWhat should I bring for swimming?
Bring swimwear, a towel and a swimming hat. Check the pool rules and children’s supervision requirements before your visit.
Pool rulesCan teens use the gym?
Teen gym options cover ages 13–17. An induction with a parent or legal guardian present is required before gym use. Contact reception to arrange it and confirm suitable sessions.
Teen gym guidanceCan you help with access requirements?
Contact your chosen centre before visiting to discuss the facilities and support you need. Please tell us which activity you are planning.
Access and Functional ZoneHow do I report a website accessibility problem?
Tell us which page or task caused a problem and the format or assistance you need. You can email or call reception.
Website accessibility and feedbackWhere can I buy gift vouchers?
Use the LeisureWorld voucher store and check the terms for the voucher you choose.
Visit the voucher storeNo questions found.
Try a different word or clear the search. You can also contact our team.