Before you visit
Centre policies
The practical rules for your visit, followed by the policies that explain how LeisureWorld works.
For your visit
- Admission policy — age limits, entry and children’s supervision
- Child admission policy — lessons, camps and safety arrangements
- Pool rules — what to know before swimming
- Gym and studio rules — using equipment and attending classes
- Sauna and steam room guidelines — age limits, health information and safe use
- Terms and conditions — membership, payments, cancellations and refunds
How we run our centres
Organisation policies and reports
- Child safeguarding statement — how to raise a concern and contact a liaison person
- Disability inclusion policy — our commitments to accessible participation
- Customer charter — the service you can expect
- Community engagement policy — working with local groups
- Environmental policy — reducing environmental impact
- Tips and gratuities policy — how café tips are handled
- Clean sport and anti-doping — prohibited substances and reporting concerns
- Supplements and sports food — retail products and product information
- Gender Pay Gap Report 2025 — workforce and pay gap reporting
Website privacy and access
Read the privacy policy, cookie policy or website accessibility information.
For practical help entering and using our centres, see access information.
Need help with a policy?
Contact the team if you need a document in another format, an explanation of a rule, or help planning a visit.
Contact your centre